Got questions about WocoMotors, our ROCRUN product line, spare parts, or how we ship? We've put together answers to the most common questions we hear from riders and prospective customers.
What is WocoMotors, and why are your prices so competitive?
WocoMotors is a China-based electric scooter and dirt-bike manufacturer that sells directly to consumers through wocomotors.com. Because we cut out middlemen and ship factory-direct, we pass real savings on to you. We also offer a price-match guarantee, so you can buy with confidence that you're getting a fair deal.
What products does the ROCRUN brand include?
ROCRUN is our house label covering both electric scooters and electric dirt bikes. On the scooter side, the ES8 and ES9 are built for adult urban commuters, featuring pneumatic tires, dual braking systems, and suspension for a comfortable ride. On the dirt bike side, the R1 is designed for adults (5500W mid-motor, 75 km/h top speed, 65-mile range, $2,200) and the R2 is built for younger riders (5500W mid-motor, 80 km/h top speed, 60-mile range, $1,599).
Do you sell spare parts for non-WocoMotors scooters?
Yes. We stock a large catalog of spare parts for third-party brands including Minimotors (Dualtron), Voromotors (EMOVE Cruiser, Roadrunner, Touring), Bluetran, Rovoron, and Speedway models. Our inventory covers tires (tubeless, pneumatic, solid, inner tubes), controllers, displays, brake components, and more. We aim for next-day dispatch on in-stock parts.
How long does shipping take, and which carriers do you use?
In-stock orders typically ship within 1 to 2 business days. Standard domestic delivery takes 7 to 10 days. For international orders, we ship via Yanwen, UPS, FedEx, or DHL, with estimated delivery in about 5 to 7 days depending on your location.
What payment methods do you accept?
We accept standard credit and debit cards with secure processing. We also offer buy-now-pay-later through Klarna at no additional fees, so you can split your purchase into manageable installments.
Can I cancel or modify my order after placing it?
You can cancel or modify your order any time before it ships. Once the package has been dispatched, cancellations are no longer possible. Our team monitors emails around the clock, so reach out as soon as you need a change and we'll do our best to catch it in time.
What warranty coverage do your products come with?
WocoMotors provides a warranty on our ROCRUN vehicles and components. Coverage details and duration vary by product and part, so we recommend checking the specific product page or contacting our support team for exact terms. User manuals with warranty information are available for download on our website.
Do you sell accessories for electric scooters?
We do. Our ROCRUN accessories line includes phone holders, LED lights, helmets, U-locks, mirrors, and bags. These are designed to fit a range of scooter models and help you ride safer and more comfortably.
What makes WocoMotors an eco-friendly choice?
Every electric scooter and dirt bike we build replaces short car trips and reduces carbon emissions. Our mission centers on making personal electric transportation accessible and affordable. With the global micro-mobility market projected to exceed $126 billion by 2033, more riders switching to electric means a measurable impact on urban air quality and congestion.
Do you have an affiliate or rider reviewer program?
Yes. We run both an affiliate program and a rider reviewer program to build a community around our products. If you're a content creator, commuter blogger, or just someone who loves riding, you can apply through our website. It's a straightforward way to earn while sharing your honest experience with WocoMotors vehicles and gear.