1.Warranty Information for Escooter
The warranty period for the Escooter is outlined as follows: if a customer discovers non-human damage within the warranty period, we will provide replacement parts at no cost.
Once the warranty period has expired, customers will be responsible for the cost of replacement parts and shipping fees. The Escooters we sell are brand new, with all parts identical to the original specifications.
To assist customers in resolving accessory-related issues quickly, separately purchased accessories are offered at cost price.
Please note: Second-hand and modified Escooters are not eligible for warranty coverage.
2.Warranty coverage
12 Month :Frame / Front & Rear fork suspension / deck cover / handlebar / stem folding systerm / Battery Pack / Motor
6 Month:Display / Controller / charger / Printed Circuit Board / main cable
1 Month :tires / grip / brake cable / screw / fender
0 month : Gift / tools
3.Conditions Excluded from Warranty:
The following circumstances do NOT qualify for warranty coverage:
1） User Misuse: Failures that occur due to the user not following the guidelines for use, maintenance, and adjustment as outlined in the "Instruction Manual."
2.）Unauthorized Modifications: Issues arising from the user's disassembly, repair, or modification of the product that do not comply with usage guidelines.
3）Improper Handling: Failures caused by improper use, storage, or accidents on the part of the user.
4）Unapproved Repairs: Costs incurred from repairs conducted at unauthorized service centers without prior consent.
5）Shipping Damage: Minor scratches or damage to the outer packaging caused during shipping or transport are not covered.
6）Return Policy: Please contact us for written approval before returning any items. Products sent back without prior acceptance will not be eligible for a refund.
7）Consumable Parts: Warranty does not cover consumable items, including tires, saddles, plastic components, brakes, brake rotors, brake pads, brake lines, or surface scratches.
3.How to Apply for Warranty
Step 1: Capture a picture or a short video of the issue you are experiencing.
Step 2: Email a brief description of the problem, along with the images or videos, your order number, and the platform where you made the purchase to support@wocomotors.com
Step 3: We will review your submission, diagnose the issue, and provide a solution if we can clearly identify the problem.
Step 4: If the problem cannot be diagnosed right away, we will send you troubleshooting guides. You'll need to follow our detection method and provide us with the required videos or pictures. We will then offer a solution based on your feedback.
Step 5: Once we verify your order details and delivery address, we will send you the necessary replacement parts.